OUTBOUND CALL CENTER SERVICES

Telepoint Communications provides a wide range of outbound call center services, including sales, lead generation, appointment setting, customer retention, market research, and political polling, to both the business-to-consumer and business-to-business markets.

All agents are 100% U.S. -based, and utilize the most advanced predictive dialing and customer care technology in the market today.

We work with our partners to develop highly effective scripts and programs to make sure each campaign is executed with maximum effectiveness and impact.

We have some of the most flexible and effective account teams in the industry today. Most call centers have the ability to execute a program. But our clients expect more. Companies come to us when they want a true partnership – to figure out how to implement a program that reaches it’s maximum effectiveness in the marketplace.

Our teams constantly listen to calls to figure out what works best, transfer knowledge amongst team members so that the teams are utilizing best practices, and offer suggestions to our clients in how to make a program run better. All with constant attention to quality and with complete integrity.

Here are some success stories from recently completed outbound campaigns:

  • For the country’s leading provider of Telecom services, Telepoint helped fine tune scripting which increased conversions rates by more than 20%.
  • For a leading Fortune 500 financial services institution, Telepoint developed a high value client retention program that helped the bank reduce high value client churn by over 15%.
  • For a leading pharmaceutical organization, Telepoint developed a physician detailing and education program that increased prescriptions of its drugs more than 8%.