INBOUND CALL CENTER SERVICES

Telepoint Communications provides the highest quality and most cost-effective inbound call center services to a wide range of businesses in a variety of industries. We provide a customer service experience that matches or exceeds the experience your customers would have in interacting with your company directly.

  • Our advanced call center technology allows us to track the results of every interaction on multiple campaigns.
  • We provide the highest sales conversion and first call resolution rates at the lowest customer support costs.
  • All customer conversations are recorded for quality and training purposes.

Partnering with an inbound service provider saves your company money, bolsters revenue, improves customer relations, and allows your business to focus on its own core competency.

Using the right outsourcing partner lets us concentrate on the aspects of an inbound program that make it successful: hiring, training, and retaining the correct type of representative, constantly listening to calls to improve performance and maintain quality, and provide suggestions to you to help bolster your program, improve revenue, and lower costs. Our quality assurance department ensures your customers receive optimal care.

Telepoint Communications has the capability to handle the requirements of any business. Whether the program is business-to-business or business-to-consumer, we have the right applications for each program. Our team works hard to ensure we not only meet, but exceed all expectations.